Contact Allwin Favbet

The Allwin Favbet support team helps with questions about your account, deposits, withdrawals, bonus terms and security settings. Choose whichever channel suits you – the online chat runs around the clock, seven days a week.

For urgent questions about a payment or account access, the online chat or phone line is the more convenient choice. Email works best when you need to send documents, screenshots or a detailed description of the situation.

How to speed up your request

To help an agent understand the situation from the very first message, include the following:

• the email or username linked to your account;
• the date and approximate time of the transaction;
• the amount in UAH and the payment method;
• a screenshot of the error message;
• a short description of what you have already tried.

Never send your password, full payment card details or confirmation codes – support staff will never ask for them.

When you need a different kind of help

If gambling has stopped being fun, you can set limits or self-exclusion in your personal account. The free helpline 0 800 505 201 offers confidential advice, and more tips are collected on the Responsible gaming page.

21+ | Gambling can be addictive. Support hotline: 0 800 505 201.